Privacy Policy

Effective Date: Jan 1st, 2026

L. Tucker Coaching & Consulting ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including GDPR and US privacy regulations.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

L. Tucker Coaching & Consulting does not share customer opt-in information, including phone numbers and consent records, with third parties for marketing or promotional purposes. All SMS consent data is kept strictly confidential.

1. Information We Collect

Personal Information:

• Name, email address, phone number, address
• Payment information (if applicable)
• Communication consent records (SMS, email)

Non-Personal Information:

• IP address, browser type, device
• Analytics and usage behavior
• Cookies and tracking technologies

Customer Communication:

• Inquiry records
• Appointments and preferences
• Service history and feedback

2. Legal Basis for Processing (GDPR)

• Consent (form submissions, SMS opt-in)
• Contractual necessity (service delivery)
• Legitimate interest (improving services)
• Legal obligations

3. How We Use Your Information

• Provide and improve services
• Process transactions
• Communicate with you
• Maintain security and prevent fraud
• Track consent and preferences

4. SMS Messaging & Compliance

Opt-In & Consent:

• You receive messages only after explicit opt-in
• We store timestamped consent records

Opt-Out:

• Reply "STOP" to unsubscribe
• Requests are processed immediately

Additional Info:

• Message frequency varies
• Standard carrier rates apply
• Reply "HELP" for support

Data Protection:

SMS consent data is never shared with third parties except service providers required for message delivery.

5. Information Sharing

We do not sell your data. We may share it with:

• Service providers (CRM, scheduling, payments)
• SMS delivery providers
• Legal authorities when required

6. International Data Transfers

Your data may be processed outside your country. We ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary for business or legal purposes.

8. Data Security

• Encryption and secure systems
• Access control measures
• Regular security updates

9. Cookies & Tracking

We use cookies to analyze usage and improve experience. You can control cookies via your browser settings.

10. Your Rights

Under GDPR:

• Access, correction, deletion
• Withdraw consent
• Data portability
• Lodge complaints

Under US laws:

• Request data disclosure
• Request deletion
• Opt-out of data sale (we do not sell data)

11. Third-Party Links

We are not responsible for third-party websites linked from our site.

12. Policy Updates

We may update this policy periodically. The latest version will always be available on this page.